Shipping And Returns
FLAT RATE SHIPPING
Get $6.99 flat rate ground shipping within the continental US on all coffee.
Flat rate shipping charges are subject to change at any time.
HOW TO TRACK YOUR PACKAGE THROUGH OUR SITE:
Use the Track Your Order button on the main menu of our site.
We make every attempt to ship your order 1 day after it has been roasted and QC’d but it may be as much as 2 days. We ship everything from Zip code 10573. We do not ship Saturdays, Sundays or on major holidays. We will use the shipping address information you provide with your order so please make sure it is correct. The Coffee Tea Shop is not responsible for incorrect shipping addresses and the customer may be responsible for any additional fees incurred to get your package to the correct address.
All of our shipping is via UPS or USPS though we may ship using any other carrier at our discretion. We are also closed during all major holidays (New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas) and any order received just before or during will be roasted and shipped after.
Currently we only ship inside the continental US.
You will receive an email with your tracking information once your order has been scheduled to ship. If you do not receive this email please contact us. The Coffee Tea Shop is not responsible for packages once they leave our facility and we do not guarantee arrival times.
We ship to military bases and APO addresses. If you are having trouble with those particular addresses please contact us and we will get it handled.
Online Retail Returns Policy
The Coffee Tea Shop is committed to providing you the best quality product and we appreciate your business. If for some reason you are unsatisfied with your purchase please get in touch as soon as possible.
Please do not return any items or coffee before contacting us.
PLEASE INSPECT ALL ITEMS IN YOUR ORDER FOR ACCURACY ONCE YOUR PACKAGE ARRIVES.
If for some reason you received damaged or incorrect product please contact us within 24 hours of receipt. In this case you may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information. Additional charges such as shipping, discounts, or any other charge besides the cost of the item itself will not be refunded. Unfortunately we can not accept a return or process a refund on ground coffee, only whole bean coffee. That being said we want you to be satisfied with our coffee and service so please reach out and lets chat.
For whole bean coffee you will receive a refund (minus any additional charges) to the card on file on unopened bags. For all opened bags we will provide online credit (minus any additional charges) for use on a future purchase. All coffees (opened or unopened) must be returned with their original packaging materials, accompanying literature, instructions and any other materials that were included with the shipment before a credit or refund can be made. The Coffee Tea Shop is not responsible for return shipping costs. In addition, all non-coffees items and equipment must be returned in their original packaging undamaged and with all materials, accompanying literature, instructions and any other items that were included with the shipment before a credit or refund can be made.
Please send all return requests to email@example.com. Please provide your order number, and reason for the return.